1. 31, 2021. Find out more Earlier flexible booking policies Except where expressly stated in these terms and conditions, your Travel Voucher is non-refundable and cannot be renewed or converted to cash at any time (even if the original flight is subsequently cancelled). 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF This method looks for proteins from the virus rather than molecular or genetic indicators. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. If youve booked directly with Virgin Atlantic and you are ready to rebook, then you will need to get in touch for some help. Cookie statement | Do bear in mind that any new travel arrangements are subject to availability, and there may be a difference to pay if you change your dates or cabin, and the new ticket price is higher. If you booked through a travel agent or third party, please contact them directly for your options. For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 8711 in the UK, or 1-800-862-8621 in the USA. If you made your booking on or after 24th June 2022, you are not eligible to request a travel voucher, in line with changes to our latest Commercial Policy. 60 for Economy Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking see below for earlier policies. Subject to the terms and conditions of your ticket, a refund can be requested for any additional extras you have paid for related to the flight. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking. Carry proof of your negative test result with you throughout your journey, as it will be needed at check in and when you arrive in your destination. Replacement customers are permitted per ticket within a PNR. visa, if applicable. 1 Routes where face masks onboard are a personal choice: Services to or from the USA, Pakistan, Barbados, St Lucia, Antigua, Grenada, The Bahamas, Jamaica, St Vincent & The Grenadines, Trinidad & Tobago and Tel Aviv. *Name changes can only be applied on tickets that have not yet been used for travel, this does not extend to part travelled tickets. This method is less accurate and should only be used as a guide - A positive result should be followed by a PCR test for confirmation. Terms and conditions | Accessibility | If your customer has opted for an Open Ticketfor any other reason, the residual value will be non-refundable. Terms and conditions | As you would expect, our telephone lines can be busy and we sometimes have long call waiting times, for which we apologise. Please enter your details to see the status of your refund request. Replace original customer name with the newcustomer details withinyour original PNR, Reissue ticket using original fare in the new customer name, SI VS REPLACEMENT PAX DUE TO COVID19 06MAY21, For itineraries with other airlines included, Create a new PNR for the replacement customer using a fare valid at time of creation, Refund original ticket which will be credited to original form of payment, Update the SI field with the following information. If your original booking was made prior to 24 June 2022, our flexible booking policy will apply and admin fees will be waived. If you travel without formal notification of your exemption, and choose not to wear a mask at the airport or onboard, you may not be permitted to travel with us at this time. Changes vs Flexibility Policy issued on 15 Feb 2022, - Policy updated to cover bookings up to 23 June 2022, This policy is to allow customers more flexibility in addition to original fares rules, Cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy whichever is the most flexible.All travel must include all outbound AND inbound travel dates, Total Selling Price (TSP) - Includes all fare, YQ, taxes and surcharges when re-calculation is require, This policy applies to all VS/VS* bookings, including unticketed, regardless of ticket type and includes fares that are usually non-changeable, Where fare difference is charged, it should be calculated including all taxes/charges (Total Selling Price). No change fee will be charged however additional collection must be calculated at TSP, Rebooking onto an alternative connecting carrier will be subject to the fare rules as per CAT4 flight application. As ever, you should ensure you have adequate travel insurance for your trip. Just 13% for both airlines were happy with their experience. You can also check thecheck the status of your flights here. This page explains the options you can expect to be given by airline staff, and your rights according to Regulation EC261/2004 when your flight is cancelled, or delayed. (e)We will refund any unused part of a Ticket in the event that a Passenger dies before completing the journey. You will find our contact details on our Help Centre. Subject to availability. Will customers who felt badly treated this year rebook with the firms that they feel that let them down? Due to the ongoing situation with COVID-19 we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years . This type of test is often called PCR (polymerase chain reaction) or LAMP (loop-mediated isothermal amplification). If you refresh the page or navigate awayyou'll lose your chat, and no one wants that. If you need flexibility, make sure you pick a Ticket type which suits your needs. Business reporter Virgin Atlantic is facing enforcement action over its delays in processing refunds for cancelled flights. If the same booking class is not available, please rebook into the lowest available booking class in the same cabin. If your flight was cancelled, contact your travel agent or travel provider or tour operator to rebook on the next available flight. This list will expand as regulatory requirements for destinations allow. Collinsonoffer Rapid Antigen and Antibody tests with results within 60 mins. Also, this one's just for making changes to your date or destination, so if you need help with anything else,pleaselog intoMy booking. As travel restrictions continue to ease for many countries we fly to, health and safety remains our number one priority and we continuously review all our Covid-19 health measures. Around the world, flyers on cancelled flights have been waiting for their due refunds. You can only use your Travel Voucher to book a flight with us. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. If your flight was cancelled and you wish to claim a refund of the unused part or parts, please take a look at our advice on claiming a refund: Otherwise, if you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to Virgin Atlantic Airways: Virgin Atlantic - Care All foreign national visitors aged 18 or over to the US must be fully vaccinated (unless exempt) and present proof of full vaccination. . Please check and try again. Your Travel Voucher is valid until 31st December 2023. Subject to availability in the same ticket class, any additional fare or seasonal supplements will be collected. With Virgin Atlantic, you'll need to use the SMS service on +44 (0)7481 339184. Governmental restrictions and requirements (travel ban and/or cancellation of a travel visa). Unless customers areaffected by events beyond control (see below), Definition of events beyond your control, Positive COVID-19 tests and instructed to self-isolate by the NHS or local health authorities, Unable to board return flight due to requiring to quarantine at destination, Governmental restrictions and requirements (travel ban and/or cancellation of a travel visa). Cookie statement | If your travel date is on or after 1st September 2022, you will not be eligible to request a travel voucher, in line with our previous Commercial Policies. You can cancel and receive a voucher up to four weeks before travel, however please note the earlier you contact us the less likely there will be non-changeable aspects from third parties. Customers wishing to travel to the same destination via a different departure airport. Contact forms | Virgin Atlantic help centre. A booking for a third party using your Travel Voucher must be made at least seven days before departure andonly one name change can be actioned per ticket at any time. You'll need your booking number so the Virgin Atlantic . Where we have cancelled your flight, you will be eligible for a refund and can complete one form to request a refund for everyone in your booking. Waived rebook onto any available VS/VS* flights in the same cabin. You'll find the answer to most questions here. And if they do, we're here to help. Join Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. Canadian tariffs. If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. Update the SI field with the following information: Please reissue tickets to include endorsement: Tickets must be re-issued on / before revised travel date, For bookings made on/before 11 Mar 20, refunds are allowed if customer is unable to travel due to an event beyond their control e.g. Change fees and TSP as per rebooking policies above. Book your appointment ororder your home test online by 2pm for DPD Next Day Delivery. Do you need a letter for your insurance company confirming your flight was cancelled? The package holiday arm of Virgin Atlantic Airways Ltd. agreed to complete refunds totaling 203 million pounds ($265 million) to 53,000 claimants, the Competition and Markets Authority said Friday . Find out more Our partnership with Delta Air Lines Connect to the UK from over 200 US cities thanks to our partnership with Delta. When the customers provide the new name follow the steps below. Customers who booked on/before 11 Mar 20should be allowed a refund if impacted by governmental travel restrictions. Virgin Atlantic Holidays customers already on holiday should make immediate contact with their nearest Virgin Atlantic Holidays representative. For all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. How we can help when your flight is cancelled or delayed. If you haven't found what you were looking for, choose the webform for your question and we'll get back to you as soon as possible. You'll just need to use your ticket by 31st December 2023. Our intention is to be able to process all refunds raised in October within 30 days and, once the whole backlog is cleared, return to 7 and 14 day time frames for Virgin Atlantic and Virgin Holidays respectively. You can cancel your holiday for one of our holiday vouchers instead up until four weeks before you fly. Terms and conditions | Bookings made by credit card or debit card no longer incur a fee. We do our best to stick to the times that we plan our flights but sometimes for reasons beyond our control, we need to make some changes. If new travel is from 01 Jun 2021, fare difference charges may apply with no refund if new fare is lower. Accessibility | You'll just need to use your ticket by 31st December 2023. If your final destination is outside the UK, please check what COVID-19 entry requirements apply, as many countries still have measures in place: https://virg.in/ZAdL. Choose the relevant contact form and we'll get back to you as soon as possible. Canadian tariffs. If you still want . From 16th March customers and crew have the personal choice whether to wear a face mask onboard, on routes where international regulations around mask-wearing do not apply. Here, the 'clock' will start once an adviser has confirmed the refund request. If you made your booking between 1st June 2020 and 15th February 2022, you will be eligible to request a travel voucher, if your original date of travel is on or before 31st December 2022. The attestation form is available here or for added convenience, you can complete this digital attestation form. You can now rebook through our new web messaging service from 8am to 8pm UK time. Use our handy checklist to make sure you've got everything you need before arriving at the airport. With so many different requirements and test providers to choose from, it can difficult to know where to start. Get a better understanding of the requirements by reading our Covid-19 jargon buster. Virgin Atlantic Holidays customers in the UK should contact the Virgin Atlantic Holidays team directly during normal office hours on +44 (0) 344 739 6300, If you booked a Flight + Hotel package call our dedicated team on+44 (0) 0344 557 5850. Project Screen offer all PCR and Lateral Flow Antigen Home Tests, includingObserved PCR Testsvia a Telehealth consultation at home or at one of their Test Pods in 25+ UK locations. Limited exemptions to the Covid-19 vaccination requirement apply: Children under 18 years of age . If you booked before 03 Mar 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. Once we receive and action your request, well update your booking and send youconfirmation. Accessibility | Flight delay and cancellation compensation, How to book a new flight if your flight was cancelled, What to do if the next flight availability is limited, Make a claim on your insurance for flights that have been cancelled, How to claim for unused parts of your journey, Understanding the 'Care Package' you're entitled to (Regulation EC 261/2004), Find out about getting financial compensation for delays or cancellations, Who to contact if you have a question after flight disruption, find out your rights about cancelled and delayed flights (According to Regulation EC261/2004).
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