Three of our new Steiff cuddly animals from our Soft Cuddly Friends series are equipped with an audio play chip sewn in, making them ready to connect to the Toniebox. Consisting of the Toniebox and the matching audio figurines - called Tonies - the system makes audio content touchable and enables a completely new kind of listening experience: audio play. https://tonies.com/en-gb/referral/Happy listening (and sleeping)!James - Team tonies. It stopped charging in March, reached out to Tonies and was told to contact their customer services team which I have done 3 times, different references each time and not one response. tonies uk holborn and covent garden london. Companies can ask for reviews via automatic invitations. Opened the box to find it didnt work. At the moment, we deliver the tonies Soft Cuddly Friends with audio play to Germany, Austria, Switzerland and the UK.In the UK they are available with an English-language audio play, in Germany, Austria and Switzerland with a German-language audio play. All you need do is to link the Toniebox once to your WiFi. There are constantly new Tonies being produced which are current for both children + also more educational ones as they develop. They are safe for children from the age of 0 to play with as they bear the CE marking. United Kingdom England Greater London London Holborn and Covent Garden. Contact our B2B service directly. The Soft Cuddly Friends are available directly in our Steiff Online Shop. Unfortunately our box doesn't work, it doesn't connect to the internet, we have followed every possible step and both work in tech, so it's not user error! The Toniebox is already in another household. Was so excited about getting this product.I ordered the brown creative tonie as to represent my daughter culturally. With Tonies, children can ignite their imagination and immerse themselves in storytelling and audio adventures. its the ideal entertainment and for years to come I'm sure, its very versatile to age groups. It goes against our guidelines to offer incentives for reviews. Hi Sophie :)Thank you so much for your kind review, it's lovely to hear that your son is benefitting so much from this quiet time, and is even able to enjoy some other wonderful activities alongside. Very good customer service. WebAmazon.co.uk: Tonies Characters 1-48 of 223 results for "tonies characters" Results Amazon's Choice tonies Audio Character for Toniebox, The Magic Faraway Tree - The Enchanted Wood, Audio Book Story for Children for Use with Toniebox Music Player (Sold Separately) 662 1499 Promotion Available Get it tomorrow, 15 Apr FREE Delivery by Hey there!Thank you so much for this review, it's lovely to hear how much they enjoy it. To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. Hi Claire!Thank you so much for your review, it's lovely to hear from all our Tonie-fans - but we are extremely grateful to our tonies family that have been listening along with us as long as you! No communication, nothing. Such a cool concept but so sadly disappointing when it doesnt work & the company doesnt even try to fix it! Hi Baturay, thank you for getting in touch. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! No response! Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Hi Esra, thank you for getting in touch. WebGo to the Royal Mail portal. tonies SE: Notification and public disclosure of transactions by persons dischar tonies SE standalone financial statements 2022, E-Mail voting rights notifications: voting.rights@tonies.com. The only limits are your own imagination! Discovering a world of imaginative storytelling. I have no issues with routers, phones or computers but this device drives me mad every time. He initially appears rather cheeky or even "the bear with the big mouth", but in reality, he has a very soft core and is always the first to leap into the adventure when his friends need rescuing. It's a horrible cheap piece of hardware that's unfortunately got me tied due to the fact my daughter loves it and the idea of the product just seems perfect today. You can buy the Toniebox on the tonies website or in specialist retail outlets. The audio play content is downloaded from the Cloud and from then on it can be played with the Soft Cuddly Friend at any time, even without WiFi. We use some essential cookies to make our services work. We have tried for a week now to get in touch with them to resolve, and help is so slow leading to a very, very disappointed toddler. If I could leave zero stars I would!! Dear Sandra, thank you for reaching out, we're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. We have 1 for my big boy and baby girl and they love it. I emailed 3 weeks ago and was told it would take up to 4 weeks. Please could you contact us at wecare@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Aisia - Team tonies. Hi Sophie :)Thank you so much for your kind review, it's lovely to hear that your son is benefitting so much from this quiet time, and is even able to enjoy some other wonderful activities alongside. If your children love stories or music then I highly recommend! Get notified when your Tonie is back in stock! The product is amazing but customer service is non existent. Webtonies UK & Ireland | 2,346 followers on LinkedIn. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening!Aisia - Team tonies. We have tried for a week now to get in touch with them to resolve, and help is so slow leading to a very, very disappointed toddler. Unfortunately our box doesn't work, it doesn't connect to the internet, we have followed every possible step and both work in tech, so it's not user error! Other Soft Cuddly Friends characters are available without audio play function. Make sure you sign up for our referral program to get FREE Tonie to add to the routine! Highly recommend , Hey Doriane!We're so grateful for your review, it's lovely to hear that the whole house love their Tonies! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please could you contact us at wecare@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Aisia - Team tonies. It didn't work either. Take off the Tonie to stop, tap the sides to change tracks and press the ears to control the volume. When you want to hear something different, just change Tonies to jump between audiobooks, music and stories. Download Foursquare for your smart phone and start exploring the world around you! We are all ears for you. WebTonies have made a emotional at times stressful bedtime routine much better. Find out how we combat fake reviews. It has been the best toy Ive ever bought them. https://tonies.com/en-gb/referral/James - Team tonies, These are brilliant. Such a wonderful story teller . https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening!Aisia - Team tonies. Make sure you sign up for our referral program to get FREE Tonie to add to the routine! We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Tonies have made a emotional at times stressful bedtime routine much better. You can change your cookie settings at any time. I would not recommend at all. The box and characters are good quality. She quickly finds her bearings and discovers the most amazing things. Hoppie Rabbit likes to be ahead of the game when it comes to ideas. My son received one for his birthday but due to tags being lost we dont know who bought it him. I bought this for my granddaughter, age 5, and she absolutely loves it. Very good customer service. | Here at Tonies, we are I'd like to ensure we get your refund handled asap and we will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. Find out more about how we are changing the way children listen to audio. My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. It goes against our guidelines to offer incentives for reviews. As others have said very very poor customer service and I'm now concerned about this products quality overall. Email us directly.. You don't email back! FREE Delivery on your first order shipped by Amazon. Companies can ask for reviews via automatic invitations. I contacted the company on several platform to see if could make the exchange. They both love them and listen to them every night in bed, great gift ideas too. When you put listening and playing together something magical happens. Opened the box to find it didnt work. It's a real shame. Accessory. The Tonie I bought for my grandson is now 4 years old + my granddaughter uses it constantly. 1299. authenticate users, apply security measures, and prevent spam and abuse, and, display personalised ads and content based on interest profiles, measure the effectiveness of personalised ads and content, and, develop and improve our products and services. https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. She is quite clever, for example when Fritzy Fuchs doesn't want to share his tree house at all. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! I sent all of this as soon as I had the email address to send it to.After a short wait the customer service agent did they can not help me.They are the ones whom put the product on here yet refuse to support issues with products and services.I would be very weary buying from them again due to the false advertisement and poor customer service.Happy to go back to a cassette tape and Walkman xHave a blessed day all. WebMeet Tonies, the new audio system for kids. Code word: Hedgehog. Here are 8 tips for writing great reviews. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Need help with your Toniebox, myTonies account, or order? Please could you contact us at wecare@tonies.com?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. I emailed to report a non charging toniebox and got a standard set up reply response. Lita Lamb is always there when help is needed - her cautious nature also helps the others. Mum had already bought one so returned it as soon as it arrived on 4th March. An immersive, wondrous experience you can feel good about, but more importantly a community you can be part of now and for many years to come. We use the latest and greatest technology available to provide the best possible web experience.Please enable JavaScript in your browser settings to continue. Plenty of 1 star reviews and you send the same responses. You've accepted analytics cookies. WC1V 7EP. Already a retailer or interested in partnership? Easy to set up & operate. They should speak to fairfax and favor. WebTONIES UK LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. DT. Bought 1 grandaughter a box and the other loved it so much I bought another for her birthday. Say goodbye to bright screens, scratched CDs, and complicated controls. https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/steiff-plueschtiere-in-reihe-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-kuscheltiere-und-tonie-box-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/steiff-plueschaffe-auf-tonie-box-emo.png, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-tonie-box-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/steiff-tiere-mit-roter-tonie-box-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-tieren-und-tonie-box-loewe-esel-affe.png, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-tieren-ente-esel-und-tonie-box.png, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-tieren-und-tonie-box.png, tonies Soft Cuddly Friends Hoppie Rabbit with EN audio play, tonies Soft Cuddly Friends Lita Lamb with EN audio play, tonies Soft Cuddly Friends Jimmy Teddy Bear with EN audio play. I was told to sent two tonieboxes back that they could send us a new one. WebFor further information visit us at www.tonies.de or www.tonies.com. We also really appreciate your feedback, we'll definitely take this on board as we always look to make tonies as beneficial as possible for all our young listeners.Make sure you sign up for our referral program to get FREE Tonies and keep the quiet/ fun times rolling! 340 talking about this. I just feel the characters are a bit expensive. Dear Charlene, thank you for getting in touch. It's as simple as placing a tonie on the Toniebox, and the audio begins to play. Accessory. 7.99 inc. UK VAT. It has been 5 days, I contacted customer services team today and I was told they can't give further information raised to issue supervisor team. The product is amazing but customer service is non existent. You need a tonies Soft Cuddly Friend with audio play and a Toniebox. Meet the Toniebox, the clever box of audio fun. They then chose a second one to listen too while having a bottle and settling in bed. Lita Lamb, Hoppie Rabbit and Jimmy Teddy bear come to life night after night in the rays of moonlight and slide down a magical slide into the land of cuddly friends. We're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. I returned some boots at the same time and the money was in my account 4 days later with clear communication to say they had firstly received it and then that my refund was in its way. WebKatzenworld Snowball Design Protective film Suitable for the Toniebox. Its a shame because I definitely wouldnt order anything direct. The company just sends copy and paste apologies with no real help. My kiddo was so excited but she never even got to try it. Use this service to order a signed certificate of incorporation, which can include key details about the company and a statement of good standing. Webtonies is the innovative award-winning audio system for children aged from 3 to 10 years old. How do I connect the Toniebox You will be able to download your returns label and search for a drop off location close to you. Date of experience: April 09, 2023. How do I connect the Toniebox to a mobile hotspot? Great product, the kids and us love itWish I had it when I was younger. Dismiss, Shop Updates are usually sent once a month unless there is an important update. If you do not want us and our partners to use cookies and personal data for these additional purposes, click 'Reject all'. What is your Return Policy? Shoddy excuse from them and says a lot about the company. Purchased for my daughter's birthday. Your browser's Javascript functionality is turned off. Ages: 3 Find out more about how we use your personal data in our privacy policy and cookie policy. We hope we can keep those imaginations flowing for a long time to come.Make sure you sign up for our referral program to get FREE Tonies so that those stories and characters never stop! Its an investment but definitely worth it! Our popular characters from the Steiff Soft Cuddly Friends collection become Tonies and tell their most beautiful stories to fall asleep to. Hi Luke, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. Shipping worldwide (All orders are shipped from the UK!). Because we know things dont always work out, returns are complimentary. Elephant with Feathers Design Protective film Suitable for the Toniebox. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! They also asked for proof that amazon referred me to them. *EXCLUSIONS APPLY. 4 months in, no updates or improvements to app or software. Plenty of 1 star reviews and you send the same responses. So intuitive, a young child can use it all on their own, keeping them enthralled for hours and leaving you Just look at the reviews from the app store which is the main way to add new tonies. Hi Luke, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. Update after leaving a message on their facebook messenger service they couldn't have been more helpful and I am now returning my faulty box for a replacement.So I have updated my review accordingly. Please could you contact us at wecare@tonies.com?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. Company Registration Number: 1407, Favourite Children's Songs Playtime Action 2, Favourite Children's Songs: Travelling Songs Audio Play, Favourite Children's Songs: Birthday Songs Audio Play, Favourite Classics: Peter Pan And Other Classic Stories Audio Play, Favourite Children's Songs Playtime & Action, Favourite Masterpieces The Nutcracker Audio Figure, The Three '??? This was not relevant to my complaint. References to confirm are 1728708, 1776131, 1787817. its the ideal entertainment and for years to come I'm sure, its very versatile to age groups. Its relatively easy to set up and there is videos on YouTube to show you how. Zero customer service, dont waste your moneyUPDATE: We received this as a gift, Dear Caroline, we're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. My special needs child relies on her toniebox to drift off to sleep. Hi Claire!Thank you so much for your review, it's lovely to hear from all our Tonie-fans - but we are extremely grateful to our tonies family that have been listening along with us as long as you! Its a shame because I definitely wouldnt order anything direct. The Tonie I bought for my grandson is now 4 years old + my granddaughter uses it constantly. Discounts are sent as soon as new Offers are available (The frequency of those discounts may vary but will never be more than once a week.). Shoddy excuse from them and says a lot about the company. Its relatively easy to set up and there is videos on YouTube to show you how. I would advise against buying as although the product might be good (if it ever works) the company isn't competent enough to deal with anything should it not go smoothly. The UI looks simple enough but you won't get good answers when you need help and they do not respond to emails. Sign up for updates, sneak peeks and a coupon for 10% off your first order. Hello Maxine,Thank you very much for this lovely review, it's great to hear how much your little ones enjoying their Toniebox Make sure you sign up for our referral program to get FREE Tonies! Was so excited about getting this product.I ordered the brown creative tonie as to represent my daughter culturally. In our audio play stories, our three heroes, Lita, Hoppie and Jimmy, meet many other cuddly friends. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We are happy to answer your questions about all relevant capital market topics. They then chose a second one to listen too while having a bottle and settling in bed. The magical, musical storybox that brings songs, stories and joy to every moment of the day. https://tonies.com/en-gb/referral/Happy listening Aisia - Team tonies. Registered Office Email us directly.. You don't email back! Faulty product! We use dedicated people and clever technology to safeguard our platform. Taxes and shipping calculated at checkout. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Tonies have made a emotional at times stressful bedtime routine much better. I returned some boots at the same time and the money was in my account 4 days later with clear communication to say they had firstly received it and then that my refund was in its way. We use dedicated people and clever technology to safeguard our platform. They first asked for proof of purchase which I supplied and a photo of the item in question. Please turn it on to experience the full capabilities of this site. Check out these Best Selling Tonies in stock now! https://tonies.com/en-gb/referral/Happy Listening :)James - Team tonies. WebTonies allows children to ignite their imagination and immerse themselves in storytelling and audio adventures. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! WebFrequently asked questions. Here you will find the right contact person for every need! Spoke to customer services who wouldnt do anything because we cant find out where its been bought from. Find out more about how we are changing the way children listen to audio. You can change your choices at any time by clicking on the 'Privacy dashboard' links on our sites and apps. Use this service to order a certified copy of a document from a company's filing history. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! By clicking "Get Notified", you agree to ourTerms of Service, acknowledge ourPrivacy Policy, and agree that we may send you updates about this product and other tonies products and services. Great concept, kids enjoy them. We are all ears for you. Our son is mesmerised with his Tonie box & sits quietly near it listening away whilst drawing or reading etc. My dad bought my daughter a Tonie for Christmas and my son loved it so much we had to get him one in February for he's birthday! Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy. Legal notice for Germany, Austria, Switzerland Site owner and contact Boxine GmbH Grafenberger Allee tonies achieves revenue growth of 37% in FY 2022 with profitability hitting the tonies SE appoints Dr. Jan Middelhoff as CFO and expands its Management Board. Hi Luke :)Thank you, that's such a lovely review, bedtimes are certainly not always easy! He also shows his qualities when it comes to settling the "banana dispute" and making new friends tonies is the innovative award-winning audio system for children aged from 3 to 10 years old. That was Christmas. We love our Tonie. WebTONIES UK LIMITED Company Profile | BISHOPS STORTFORD, United Kingdom | Competitors, Financials & Contacts - Dun & Bradstreet. I just feel the characters are a bit expensive. The box and characters are good quality. Webtonies UK. tonies employs over 400 people and has been listed on the Frankfurt stock exchange through tonies SE since 2021. All new subscribers will get 10% off our online shop in their welcome email. The UI looks simple enough but you won't get good answers when you need help and they do not respond to emails. Just place the soft cuddly friend on the Toniebox, then off it goes with an exciting audio play!Each of the three Soft Cuddly Friends has its own audio play with six stories from the land of soft cuddly friends. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! If you have any questions about the Steiff cuddly toys with audio play, please contact the Steiff customer service. You can change your cookie settings at any time. 7.99 inc. UK VAT. The idea sounds amazing. Connectivity and the whole setup process is beyond poor. If I could leave zero stars I would! They listens to it every night before bed and we have even got family members to record stories so they can listen to them too. Greater London. Hello Maz,Thank you for reaching out, we're so sorry that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Tonies rule ! We really enjoy our Tonie box and my young son loves to listen to the stories and choose the characters. It keeps both of us away from screens and being able to customize the included Tonie is a really good idea. Our bedtime routine is now more laid back and we can relax listening to the stories. I would recommend tonies 100%. Very short sighted on the basis that the mostly costly thing to buy is all the stories. WebFor further information visit us at www.tonies.de or www.tonies.com. If I could leave zero stars I would! Yoto - Paddington Please Look After This Bear & Other Stories, Yoto - Make Your Own Cards (Pack of 10) with Sticker Sheets, Kim Haskins Cat Zip Around Small Wallet Purse, Puckator - Maneki Neko Lucky Cat Lip Balm in a Tin, Pony & Girl Design Protective film - Suitable for the Toniebox, Pokmon TCG - Pokmon Scarlet & Violet Booster Pack (Multiple Pack Sizes Available), Ziwi Peak Air Dried Mackerel & Lamb For Cats. The Toniebox is designed for little listeners to use independently. Our support team is here for you! Purchased for my granddaughter for Xmas via Amazon. Its a truly brilliant toy/concept + I have found customer service very good although I only used it once. No response! Chances are you also have a bad tonie so need to return it. And so she's also the one who breaks the ice in "A Slide for Everyone" when it comes to making new friends. Jimmy Bear is faithful, loyal and very affectionate towards his friends. Happy Listening. Great product, the kids and us love itWish I had it when I was younger. Verification can help ensure real people write reviews about real companies. The company are just incredible greedy and lazy by putting no effort into this product at all. I emailed 3 weeks ago and was told it would take up to 4 weeks. At present, the following three Steiff Soft Cuddly Friends are equipped with an audio play for the Toniebox in English. It is absolutely appalling service from Tonies and I would not recommend at all, quick to take money for purchases but not interested in resolving faulty items after less than 6 months use!!! Lazy! https://tonies.com/en-gb/referral/James - Team tonies, These are brilliant. They then chose a second one to listen too while having a bottle and settling in bed. My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. 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