Our team's here for you. [sWopty)h[TK@[ZGD2Zq.Ru+\!mYI_Lj^/RdY3@pjXFWwi+A\W}a&y-5$ lOA3&/@v&f*C~WY8&g$( Youll need to take a form of photo ID with you, such as a passport or UK driving licence. Withdrawal charge 7.50, SEK Swedish Kronor Post Office and the Post Office logo are registered trademarks of Post Office Limited. First Rate Exchange Services Ltd, a company registered in England and Wales with number 4287490 whose registered office is Great West House, Great West Road, Brentford, TW8 9DF, (Financial . Get more out of your travel money. Apply for passports, licences and permits, get documents certified, your identity verified. Max daily cash withdrawal 3,000 HKD We'll cancel your card and work out the best way to replace it. This means that a 20 purchase in Spain would cost you 20 and will be deducted from your euro balance. Post Office reserves the right to amend, suspend or cancel the refund offer at any time without notice. Refunds must be claimed no later than 28 days from the date of purchase. If you have unused currency on your card, there are a couple of options available. Yes. Your Cash Passport Platinum Mastercard is an easy to use travel money card that's accepted wherever Mastercard is, worldwide. It is not intended to amount to advice on which you should rely. With Curve, youll get access to the real. Post Office Travel card - Terms and Conditions, This is how you should use your UK Santander debit or credit card abroad, The best UK bank accounts for travelling and travel insurance, Using a Visa debit card abroad the scope and costs [2022], Prepaid USD cards in the UK: exchange rates and fees [2022], Using Nationwide debit card abroad: Fees, Rates and Tips. If you bought physical foreign currency online or from a Post Office branch, you will need to go into a Post Office branch that sells foreign currency to arrange your refund by following the process highlighted on this page. The Post Office travel card is handy to have if youre travelling and want to keep your money safe. With this contactless international card, you can spend in 175 countries and manage over 50 currencies in your Wise account. If youre not happy with your Post Office experience, please let us know and well do our best to put things right. Were here 24 hours a day. First Rate Exchange Services Ltd, a company registered in England and Wales with number 4287490 whose registered office is Great West House, Great West Road, Brentford, TW8 9DF, (Financial Services Register No. When your card has expired and no replacement card has been issued your account will be closed. We have listed each available currency and their associated withdrawal limits and charges below: EUR Euro You can also top it up at a Post Office branch, although your money wont be available until the next morning if you do this. If you love visiting far-flung places, however, you might need a card that supports more currencies. Please use the form below to ask a question, report a problem or suggest an improvement, and our customer care team will get back to you soon. You can use any ATM thats accepts Mastercard. We have listed all available currencies and their associated withdrawal limits and charges below: EUR euro Max daily cash withdrawal: 110,000 HUF First Rate Exchange Services Ltd, a company registered in England and Wales with number 4287490 whose registered office is Great West House, Great West Road, Brentford, TW8 9DF, (Financial . 0000000016 00000 n Well cancel your card and work out the best way to replace it. Passports. If you think you have misplaced your card and want peace of mind, you can freeze spend on your card using the Post Office Travel app, available on the App Store and Google Play. Post Office Travel Money Card is an electronic money product issued by First Rate Exchange Services Ltd pursuant to license by Mastercard International. The order will be delivered by Royal Mail Special Delivery. This international card can be used in 175 countries worldwide, automatically converting your pounds to the local currency at the mid-market rate. First Rate Exchange Services Ltd, a company registered in England and Wales with number 4287490 whose registered office is Great West House, Great West Road, Brentford, TW8 9DF, (Financial . Theyll block it and send you another. The Post Office travel card costs nothing to order. So, you can spend in shops, bars and restaurants without any charge - as long as youre paying with an available balance of a currency supported by the card. All Post Office Travel cards are valid for up to 3 years. Travel App - our free app can house up to 3 valid cards and you are able to order your first TMC via our app -delivery will take 2-3 days. Read about fees, exchange rates and freezing a lost/stolen card. Find details your local branch if you wish to contact them. A refund will only be given for the full amount of currency purchased, both receipts must be for the same currency amounts and there are no refunds for part of a purchase. Add your Post Office Travel Money Card to Curve and you can do just that and more: Dont let a bulky wallet cramp your holiday style Curve allows you to spend from any of your accounts using just one Curve Mastercard. The cut-off time for next-working-day delivery for branch pre-orders is 2pm. Plan your getaway with travel essentials including travel money, insurance and documents. Find out more information by reading the Post Office Travel Money Card's terms and conditions. Cash withdrawal limits can vary depending on the currency and you can take out cash up to 3 times a day. Alternatively, you can call our automated line on +44 (0)20 7937 0280 and select Option 1. Cross border fees are set at 3% and are only applicable when you use your currency in a country other than the ones we offer. Withdrawal charge 600 HUF, JPY Japanese Yen Post Office Travel Money Card is an electronic money product issued by First Rate Exchange Services Ltd pursuant to license by Mastercard International. The decision of Post Office regarding any matter relating to the refund offer is final and binding and no correspondence will be entered into. Apply for passports, licences and permits, get documents certified, your identity verified. Withdrawal charge: 200 JPY, NOK Norwegian krone The information in this publication does not constitute legal, tax or other professional advice from TransferWise Limited or its affiliates. These ATM fees vary depending on the currency used. This would mean your transaction has gone through two exchange rate conversions, which will increase the total cost of your transaction. Travel Money Card is enabled with both chip & PIN and contactless, so you can make larger and lower-value value payments with it respectively. There are restrictions on a number of currencies that prevent us being able to buy and sell them, including Indian rupee, Moroccan dirham, Sri Lankan rupee, and Tunisian dinar. The maximum you can hold is 10,000, plus you can load and spend up to 30,000 on your card each year. Max daily cash withdrawal: 750 NZD Max daily cash withdrawal 600 CAD Max daily cash withdrawal: 17,000 THB Yes you can. Calls may be monitored or recorded for training and compliance purposes. If you bought foreign currency using a Travel Money Card, you must call the number on the back of your Travel Money Card and Post Office will take you through the next steps. Do not submit a return envelope to us with postage pre-paid. In the UK you must complete a cash declaration form if you plan to take out (or return with) 10,000 or more, or the equivalent in any currency, in cash (notes and Travellers Cheques). Max daily cash withdrawal: 500 USD Wise only ever uses the mid-market exchange rate, with no mark-ups or margins. Check out our new wallet-to-wallet feature where you can transfer your leftover currency to a new currency of your choice. 0000002046 00000 n Withdrawal charge 2.5 CHF, CNY Chinese Yuan Give us a call to let us know your trip has been cancelled and that youd like a refund of your travel money purchase. First Rate Exchange Services Ltd, a company registered in England and Wales with number 4287490 whose registered office is Great West House, Great West Road, Brentford, TW8 9DF, (Financial . The easiest way is via our mobile app, which is available to download from the App Store or on Google Play. Manage and top up your Travel Money Card account online. Alternatively, you can move the funds using the "Transfer" icon on the free Post Office Travel app (App Store, Google Play) or "Transfer to another wallet" icon if managing your account online. Max daily cash withdrawal 1,700 AED N7yR!N#,"4-)PYAaKqlT{h1 All Post Office Travel cards are valid for up to 3 years. Download the free Post Office Travel app to keep an eye on your spending, top up your balance and monitor exchange rates. No, its different to a buyback. This is not a credit check and it wont affect your credit rating, however the check will be recorded against your details and will be visible to anyone carrying out a similar reference check. If you require a card in a shorter time please check with your local Post Office branch. If youre using a smartphone, please ensure you are using portrait view to minimise issues whilst ordering. Plan your getaway with travel essentials including travel money, insurance and documents. Post Office Travel Money Card is an electronic money product issued by First Rate Exchange Services Ltd pursuant to license by Mastercard International. We provide a range essential financial services, from savings, borrowing to money transfers. Max daily cash withdrawal: 500 CHF We may also ask for ID for some cash transactions and we may need to verify your identity electronically while you are at the counter (this is not a credit check). Post Office Travel Money Card is an electronic money product issued by First Rate Exchange Services Ltd pursuant to license by Mastercard International. When your card has expired and no replacement card has been issued your account will be closed. You can have up to 10,000 in your Post Office travel card at a time, with a maximum expenditure of 30,000 a year. endstream endobj 2276 0 obj <>/Filter/FlateDecode/Index[98 2150]/Length 66/Size 2248/Type/XRef/W[1 1 1]>>stream First Rate Exchange Services Ltd, a company registered in England and Wales with number 4287490 whose registered office is Great West House, Great West Road, Brentford, TW8 9DF, (Financial Services Register No. Contactless for making fast and convenient low-value transactions, Manage, top up, transfer between currencies and freeze your card using the Travel app, Reload whenever you need to, with up to 23 currencies available, Can be used wherever Mastercard is accepted, 24/7 call centre help is available if you need it, Wallet-to-wallet feature - where you can transfer any leftover currency to a new currency of your choice. Full details can be found on the letter that comes attached to you your card. Simply top up with your chosen currency before you travel, then spend overseas without needing to convert currency. Withdrawal charge 20 NOK, NZD New Zealand Dollar Withdrawal charge 30 ZAR. A travel card is a type of credit card that is specifically designed keeping in mind the needs of a traveller. The easiest way is to use our mobile app. For enquiries about transactions or managing your card online or via the app, call: And you can withdraw cash with it at over 2 million ATMs worldwide (charges and fees apply, see 'Are there top-up limits?' Withdrawal charge: 8.5 PLN, SAR Saudi riyal A travel credit card offers travel-specific benefits. Max daily cash withdrawal: 1,500 SAR Wise is the trading name of TransferWise, which is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011, Firm Reference 900507, for the issuing of electronic money. If you have selected home delivery then the order will need to be signed for. Evidence of holiday cancellation may be required in order to obtain a refund. Something further about the Post Office Travel Money Card - if you've got one, check the expiry date and make a note to ask for a renewal card. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. You can also contact the Post Office Travel Card Customer Services department via the following methods: Heres how to deal with some common problems you might have with your travel card. Withdrawal charge: 2.5 USD, AED UAE dirham Post Office Travel Money Card is an electronic money product issued by First Rate Exchange Services Ltd pursuant to license by Mastercard International. It can be used to withdraw cash from ATMs or to make purchases in shops and online. Use it wherever you see the Mastercard Acceptance Mark millions of shops, restaurants and bars in more than 200 countries. You'll receive your card within 2-3 days. Exchange rates vary between online and branch. These limits can usually be found on that country's government website. Any additional charges (for instance ordering for home delivery on a Saturday or for home delivery orders under 500) will be displayed by the system. Cross border fees are set at 3% and are only applicable when you use your currency in a country other than the ones we offer. Max daily cash withdrawal: 1,500 TRY Post Office Limited is registered in England and Wales. We will move the money to Sterling every time you pay for something. For questions about orders made online, please message or call us here. As you can store 23 currencies on it, the card is convenient if you travel regularly or are taking multi-destination holidays. No charges when you spend abroad using an available balance of a local currency supported by the card (although there are some fees to know about - well look at those next). We provide a range essential financial services, from savings, borrowing to money transfers. If you bought your travel money from Post Office and find yourself in this situation, you can rest easy knowing youll get every penny back. 0000007457 00000 n Full details of our charges and fees can be found in our Travel Money Card terms and conditions. Below, well take a closer look at the Post Office Travel Money Card, one of the most popular travel cards out there. Withdrawal charge: 2.5 CHF, CNY Chinese yuan First Rate Exchange Services Ltd, a company registered in England and Wales with number 4287490 whose registered office is Great West House, Great . Withdrawal charge: 7 TRY, ZAR South African rand If you prefer, you can also top up at the Post Office website or in a local branch. If we dont offer that currency we recommend that you load pounds Sterling on to your card. For example, using your card in Brazil will incur a cross-border fee because we do not offer the Brazilian real as a currency. 0000002533 00000 n We offer a range of other useful products and services. Max daily cash withdrawal: 600 CAD Max daily cash withdrawal: 500 SGD Well process your request and send a Payout letter for the difference between your buyback and initial purchase rates. If an Available Balance remains on the Card . Were here to help you make the most of your Travel Money Card or put your mind at ease if its been lost or stolen, Please immediately call: The card can be used in over 30 million locations worldwide. No fees apply, we just use the days exchange rate, Call us to ask for a refund. We have to authorise your card immediately which means a small number of locations may not be able to take your card. Everything you need to know about using your Santander debit or credit card abroad. You can load your Post Office prepaid travel card with funds in any of these 23 currencies: You can top up your card with between 50 and 5,000 in any of the currencies listed above. Withdrawal charge 3 AUD, CAD Canadian Dollar If youre buying something in person, youll need to enter your PIN. Your order will always be delivered to the card billing address you entered when you placed the order. Renewing Passports: If you answer 'Yes' to all 5 eligibility questions in the "Renew a Passport by Mail" section, mail your renewal form directly to the State Department.If you don't meet all the renewal requirements, you . Refunds are only obtainable by the original purchaser. Max daily cash withdrawal: 300 GBP Head to your nearest branch that trades foreign currency and bring: Well buy back your currency at that days rate and give you a buyback receipt. Download the Post Office Travel app and place an order there. Using the new wallet-to-wallet feature, you can also transfer leftover currency to other currencies of your choice in just a few taps. . When you place your order you will be given the option to select a preferred delivery date/time. So, the exact amount of travel money youll receive on your travel card will depend on the rate at the time of your purchase. What happens when my Post Office Travel money Card expires? Ourbranch finderwill display your local branch. Top up, manage or freeze your card, transfer funds between currencies, view your PIN and more all in our free Travel app. Travel Money Card. We offer a range of other useful products and services. Protect whats most important to you from your mobile phone to the future of your family. We recommend that you load the currency of the country that youre travelling to. Activation can be done through the free Post Office Travel app download now from the Apple App Store or Google Play. The Post Offices terms and conditions list a handful of situations in which you shouldnt use your card. We use an identity-checking service to accomplish this. We always recommend that you withdraw cash in local currency and dont choose to pay in Sterling or accept their currency conversion. Compare prices of holiday essentials across a range of popular tourist destinations. This will be stored but will not affect any credit rating. Please note that a Post Office branch will not be able to assist you with a refund for Travel Money Card top-ups. Post Office reserves the right to refuse any refund where it is believed that these Terms and Conditions have not been met, or where it is believed that the transaction is fraudulent. This will prevent high fees and very poor exchange rates being applied at an ATM or retailer. Withdrawal charge 3.5 NZD, PLN Polish Zloty 0000029367 00000 n If you cant remember your travel money card PIN, phone the contact centre. |3~o=a1,fGI2 u Its handy if you dont want to carry cash around or exchange currency while on holiday. This shows clearly what your remaining balance is in each currency. 0000025686 00000 n You can also freeze your card using the app. 0000004060 00000 n Just enter a postcode, town name or street name to get a list of branches near you and their services, including those that trade in foreign currency. Withdrawal charge 2.5 USD, AED UAE Dirham And the fact that its a prepaid card helps with budgeting and keeping your spending in check. Find out more information by reading thePost Office Travel Money Card's terms and conditions. When placing your order, you select the collection/delivery date of your choice. Pay the dollar value of the money order plus the . Max daily cash withdrawal 500 SGD The card can hold up to 22 currencies at once, but they can only be loaded one at a time: Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona. 0000002676 00000 n Therefore your order will be fulfilled using the denominations available, wherever possible supplying you with a mix of banknotes. You can also get a fair idea of what a representative budget might look like. 1. If after that you still want to change your currency back to sterling, well buy back leftover currency notes commission-free if you bring your original Post Office receipt. Most of those locations can also take your passport photo. Our travel app brings together travel essentials including holiday money, travel insurance and more together in one place. Max daily cash withdrawal 9,000 CZK Max daily cash withdrawal 1,700 PLN Oh, and always get your payments and withdrawals processed in the local currency to get the best value for money. Inactivity fee: 2 per month once card expires. Max daily cash withdrawal: 6,500 ZAR Max daily cash withdrawal: 9,000 CZK The way buybacks work means we can only buy currency back at the rate on the day you visit. You should receive a new card automatically. Youll also be charged an inactivity fee (2 per month) if you dont use your Post Office travel card for more than a year. 0000000917 00000 n S @1>qKs6I HC@eu;b$ syV , 6::8p; If you're going to a far flung destination to see the sights or soak up some sun, browse our long haul report to check prices in advance. Western Union international money transfer, Last four numbers printed on the front of your Travel Money Card. Our Travel app keeps all of your travel needs in one place, so alongside TMC actions you can also order travel insurance and check your policy documents, book airport parking, find your nearest Post Office branch and more. Max daily cash withdrawal: 700 AUD When your card has expired and no replacement card has been issued your account will be closed. A breach of these requirements may result in a criminal prosecution or a monetary penalty. Unfortunately, we don't have a central phone ordering facility. The Post Office Travel Money Card is a safe, easy prepaid payment option accepted by shops, restaurants and ATMs globally* it carries 22 currencies. Post Office is prohibited from carrying out certain activities if financial sanctions apply. Please see Terms of Use for your region or visit Wise Fees & Pricing: Only Pay for What You Use for the most up-to-date pricing and fee information. If you lose your Post Office currency card or discover that its damaged, just phone the contact centre. Top your card up with up to 5,000 at a time.